Everything we ship, newest first. The 28 changes below are the ones you will notice; more than a hundred improvements have gone out since August.
Step into any website chat from the conversation page, or straight from the Slack alert. Reply quietly as your rep, or join by your own name so the visitor sees who joined. Give the chat back when you are done, and the rep answers at once if the visitor is waiting. If a visitor waits three minutes for you, the rep picks the chat up again by itself.
Every lead has a Notes tab for what was said and what comes next. Give a note a follow-up time and a teammate. When it is due, that teammate gets one reminder in Slack and one by email.
Open a lead on its own page, with the whole conversation beside it. The conversation header shows the lead's stage, and your team can change it there.
Replies now land at a quick rep's reading and typing speed: typing dots, then the whole message. The pacing never holds a reply back more than 10 seconds after the visitor's first unanswered message.
The inbox has more filters, and search now reaches past the latest 50 conversations. A visitor who shares an email gets their real picture instead of a generated face.
An agent can answer from only the knowledge sources you pick for it, so a sales agent and a support agent can each stay on their own material.
A saved check can run 1, 3 or 5 times and pass at a threshold you set, so one unlucky reply does not hide a real problem, or fail a good change.
Twilio is now an integration with a page for each phone number. Slack has a step-by-step setup guide, and every integration shows its own logo.
The overview opens with today's numbers. A Needs attention warning can be dismissed for the whole team once someone has handled it.
After every reply, the rep reads how close the visitor is to buying, whether they shared contact details, asked for a person or sound frustrated. A hot lead, a request for a person and a frustrated visitor each send your team one alert.
When a visitor becomes a lead, the widget fires an AnytimeLead event on your page, so the ad and analytics tags you already run can count it.
Test a conversation and the Test tab lists every action the agent would have taken, without taking any of them.
The AnytimeRep Agent, the helper inside your dashboard, now answers questions about attribution, breakdowns and any single conversation.
A helper on every dashboard page. Ask it to change an agent or take you to the right setting, and it does.
The Sent to AI tab shows the full prompt your agent gets, with every field filled in, so nothing about a reply is a mystery.
When an inbox has no campaign, the rep's greeting pops up as a small note to invite the first message.
Your Twilio numbers now ring a live voice agent built on OpenAI's realtime voice models: faster, more natural turns, and the same knowledge your chat uses.
Write prompts with fields such as the rep's name, your company and the channel. They fill in by themselves on every reply.
Try your rep on a private page before any visitor sees it: in a sandbox, or live, with campaigns and a console, and a real reset.
Flag a reply you would have written differently. You get one proposed fix, a replay of the chat with it in, and a saved check so it stays fixed. Nothing changes until you approve it, and every change can be undone.
Set the first line your rep says on a call. On the phone, the rep now speaks first and keeps goodbyes short.
Test-call your rep from the browser and watch the transcript as you talk. Each agent can have its own voice lines and its own knowledge.
The setup wizard drafts your first agent, fills in your business profile from your knowledge and writes the first chat bubble. You review and adjust.
Build flows that follow up on their own: call a new lead, send a text, move the lead along. Call and Route connects an answered lead to a person on your team, and a Test button walks the flow before it goes live.
Change the fixed texts on the chat widget, so it speaks your customers' language and your brand's voice.
Company identification shows which business a visitor works for, the full company profile on the lead, and other people at that company.
Run many brands or clients from one organization: each subaccount has its own agents, inbox and numbers, and your team moves between them with one switch.
Leads get search, filters, sorting and a board view. Campaigns start conversations on the pages you choose, with behaviour triggers and a daily cap. Webhooks and a read API send your data where you need it. Bring your own OpenAI, Anthropic or Google key. Calendly booking, knowledge gap auto-fill from your own site, and a monthly report.
See it on your own business.
Book a demo and ask it the questions your customers ask you.
